Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Times
Because Storm&Co works with international suppliers, shipping times may vary depending on your location and the product ordered. Estimated delivery times are as follows:
- Canada: 7–15 business days
- United States: 7–15 business days
- International: 10–25 business days
Please note these are estimates only and are not guaranteed. Delays can occasionally occur due to customs processing, carrier delays, or other factors beyond our control.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after receiving your confirmation email.
Customs, Duties, and Taxes
Storm&Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Multiple Packages
Some orders may be shipped in separate packages, as items may ship from different suppliers or locations. This does not incur any additional shipping cost to you.
Incorrect Shipping Information
Storm&Co is not liable for products shipped to an incorrect address provided by the customer. Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at mathieu.klein67201@gmail.com so we can attempt to correct it before the order ships.
Lost or Stolen Packages
Storm&Co is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact the carrier directly, and reach out to us so we can assist where possible.
Contact Us
For any questions regarding shipping, please contact us at mathieu.klein67201@gmail.com