Refund policy

Return Policy

We offer a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at mathieu.klein67201@gmail.com. In most cases, we do not require items to be physically shipped back to us — simply reach out with your order number and a photo of the item (if applicable), and we will resolve the issue directly by offering a replacement or a refund. If a physical return is required for your specific situation, we will provide you with instructions and a return address at that time.

You can always contact us for any return question at mathieu.klein67201@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products) once opened or used. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us to arrange your return or replacement, and once approved, we'll process your exchange for the new item.

Refunds
We will notify you once your return request has been reviewed and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at mathieu.klein67201@gmail.com.

Your rights under applicable consumer protection laws
This policy is provided in addition to, and does not limit, any rights you may have under applicable consumer protection legislation in your province, state, or country, including the Quebec Consumer Protection Act and similar laws in other Canadian provinces and U.S. states.